Privacy Policy

This Privacy Policy explains how MilkyWay Casino, part of the WoT N.V. Group, collects, uses, shares, and protects your personal data. References to "MilkyWay Casino," "we," "us," or "our" relate to any member company within the WoT N.V. group. The terms "you," "your," or "yourself" refer to any individual accessing our website and providing personal data. Please read this policy thoroughly before engaging with our services.

1. Information We Collect

We may collect and process various types of personal information, including but not limited to:

• Details you provide when registering an account, such as your full name, date of birth, address, email, and contact number.
• Communication records via the website, email, telephone, live chat, or other channels.
• Feedback you give through surveys or other evaluations we may request.
• A complete record of your transactions on our website or through any form of communication.
• Login data, traffic information, GeoIP details, logs of activity, and other relevant system records.

2. How We Use Your Data

Your personal data enables us to deliver our services effectively and for the following purposes:

• Processing your payments and bets, including via credit cards and online payment platforms.
• Providing customer support, account setup, and management services.
• Meeting legal and regulatory obligations.
• Building customer profiles to offer rewards or loyalty programs.
• Enhancing account security and conducting identity verifications.
• Analysing player behaviour and market trends (survey participation is voluntary).
• Sending promotional offers or updates about our services and products, or those from selected partners if you have consented to receive such communications.
• Monitoring transactions to prevent fraud, money laundering, and irregular gaming behaviour.

3. Marketing Communications

Even if you opt out of marketing communications, we may still use your data, including email and phone number, to inform you about relevant services, offers, or promotions from us or trusted partners. You can unsubscribe from these communications at any time via your account settings or by contacting our support at support@milkywaycasino.pk.

By accepting any winnings or prizes, you consent to us using your name, surname, and photos for marketing and promotional purposes, unless otherwise prohibited by law.

4. Automatic Data Collection

We do not gather personal information without your awareness. However, some data may be collected automatically through your interaction with our services.

We may also obtain personal data from third-party vendors, service providers, and legally acquired customer lists. In some cases, third parties may assist us in providing technical support, processing payments, or maintaining accounts.

Any data obtained from such sources will be handled securely and used strictly under this Privacy Policy. We ensure our agreements with third parties include strict data protection clauses.

5. Sharing Your Personal Information

We may share your data within our corporate group, including parent and subsidiary companies, as well as business partners with whom we have agreements. Data processing might be managed by WoT N.V. or other group entities, potentially through authorised third parties.

Since the internet is a global platform, data transfers might occur across borders within the EU, EFTA, or to data processors outside the EEA. By using our website and communicating with us, you consent to such international data transfers.

Additionally, regulatory authorities, relevant employees within MilkyWay Casino (such as customer support, finance, and fraud prevention teams), may access your data when necessary to perform their roles. You agree to this access by using our services.

6. Selling and Disclosure of Data

We do not sell your personal data. However, if the company undergoes a merger, acquisition, or any structural change, customer data may be part of the transferred assets. We will notify customers via email before any such transfer.

We may disclose data when required to comply with legal obligations, enforce our Terms & Conditions, protect our rights, property, safety, or those of our users or affiliated companies.

7. Data Retention

We comply with strict data protection regulations when collecting and managing your personal information. We may retain your data as long as necessary for legal compliance, even if your account is closed.

8. Contacting Us

You can contact us if you wish to:

• Verify the accuracy of your personal data.
• Inquire about how we use your information.
• Withdraw your consent for marketing communications.
• Update your personal details (proof may be required).

Please ensure that your information is accurate and current, as providing false data is unlawful.

9. Cookie Policy

By using our services and agreeing to the Terms & Conditions, you consent to our use of cookies on your device. Cookies are small text files that help us personalise your experience, record preferences, and enable essential site functionality.

You can delete cookies or prevent their storage through your browser settings, but doing so may affect your ability to use certain features of the website.

10. Acceptance of the Privacy Policy

By creating an account with MilkyWay Casino, you confirm your acceptance of this Privacy Policy. We may update this policy from time to time, and any changes will be posted on this page. Continued use of our services after any updates means you agree to the revised policy.